June 1, 2025
Want your car repaired safely and correctly? Following OEM repair procedures is the only way to ensure your vehicle is restored to its original condition after an accident. These manufacturer-provided guidelines are designed to maintain your car's safety, performance, and warranty.
Look for I-CAR Gold Class certified repair shops to guarantee technicians are trained to handle modern vehicles with advanced materials and safety systems.
OEM repair procedures aren't optional - they're critical for safe, high-quality repairs. Read on to learn why they matter and how to make sure your car is repaired the right way.
When it comes to vehicle repairs, sticking to OEM (Original Equipment Manufacturer) guidelines isn't just a recommendation - it's essential. Ignoring these procedures can jeopardize safety, void warranties, and lead to significant financial and legal consequences.
Adhering to OEM repair procedures ensures that a vehicle’s safety systems function as intended. Modern vehicles are equipped with intricate systems like Advanced Driver Assistance Systems (ADAS), which include features such as automatic emergency braking, lane departure warnings, and collision avoidance. These systems depend on precise calibration to operate effectively. Similarly, structural components like crumple zones and airbag deployment mechanisms are designed to perform within exact specifications. Even minor deviations during repairs can compromise their effectiveness, leaving drivers and passengers at risk.
"When a repaired vehicle goes back into service, you need to make sure the owner is getting it back with the same structural integrity and advanced safety systems functionality. The way to do that is following OEM guidelines."
- Douglas Craig, Structural Adhesives Applications Engineering Manager & Collision Repair Industry Liaison, LORD Corporation
Cutting corners during repairs can have costly consequences, including voiding the vehicle’s warranty. Manufacturers provide warranties with the expectation that repairs will follow their detailed procedures. If a repair shop uses generic methods or skips steps, warranty coverage for affected parts or systems can be forfeited.
This creates a ripple effect of financial risk. Should a non-compliant repair lead to a component failure, the vehicle owner could face steep out-of-pocket expenses for repairs that would otherwise have been covered under warranty.
OEM-compliant repairs do more than safeguard safety - they also protect your investment. Proper repairs help maintain a vehicle’s resale value and shield repair shops and vehicle owners from potential legal troubles. Research indicates that accidents can significantly diminish a car's value, and improper repairs only amplify the problem.
The legal risks of ignoring OEM procedures are serious, as evidenced by a 2013 case involving John Eagle Collision Center. The shop deviated from Honda's repair guidelines by gluing the roof of a hail-damaged Honda Fit instead of using the manufacturer-specified 100+ welds. After the vehicle’s new owners were involved in a fiery crash, a Texas jury held the shop accountable, awarding over $31 million in damages.
"Shops bear the liability if they improperly repair a car. So it's in their best interest to do it properly, and you can't do it if you're flying blind."
- Liz Stein, Vice President of Industry Relations, Assured Performance Network
Repair shops rely on accessing, following, and documenting OEM procedures to ensure repairs meet manufacturer standards and reduce liability risks.
Proper vehicle repairs begin with having the right information from trusted sources. Repair facilities need to research OEM materials - like repair procedures, technical bulletins, work instructions, and position statements - directly from the manufacturers.
Staying updated is critical because manufacturers regularly revise their service information to reflect advancements in technology, safety recalls, and improved repair methods. Shops must consult the latest procedures for every repair rather than relying on memory or outdated documents. This prevents errors that can arise when technicians assume processes are consistent across model years or similar vehicles.
The research process typically involves navigating manufacturer websites to find current repair guides, along with any relevant bulletins or position statements. Ford's Senior Damageability Engineer Gerry Bonanni highlights the importance of this approach:
"Automakers are the first and final authority on their vehicles. Engineers spend years developing new models, and repairability is a key consideration during that process, with the requirements of various parts, materials, and safety systems taken into account to achieve the safest repairs."
Once the correct information is gathered, the next step is executing repairs with the proper tools and techniques.
To comply with OEM standards, repair shops must use manufacturer-approved tools, materials, and techniques. Pre- and post-repair scans ensure all systems are functioning correctly, while advanced driver-assistance systems (ADAS) often require specialized calibration equipment.
Mark Allen from Audi underscores the importance of these procedures:
"OEM procedures aren't opinions or some sort of black magic; they are tested processes that we've developed based on factual data and evidence. Repair procedures are developed based on tested research."
For example, in April 2022, I-CAR noted that Genesis provides detailed information for J2534 diagnostics on genesistechinfo.com. This platform outlines computer requirements for diagnostic software, lists compatible vehicle communication interfaces, and links to the Genesis tool site for locating necessary service tools.
Checking OEM procedures before starting repairs enables shops to create accurate estimates, order the right parts, and source the correct materials. After completing the repair, meticulous documentation ensures compliance and accountability.
Thorough documentation validates repairs and protects against future disputes. This includes recording key details - like the 5 W's (Who, What, When, Where, Why), technician training, tools, and software versions - to uphold quality standards and safeguard repair facilities.
Repair shops should document every procedure used during a repair. For example, if a reinspection is required, the original repair order should include OEM repair procedures, before-and-after photos, and detailed scan reports. This documentation is essential for warranty claims, insurance disputes, or legal matters.
Technology has made documentation easier. Tools like the OEM Repair Procedure Compliance App convert repair data into interactive checklists, allowing technicians to capture photos and documentation for management to review. The app also integrates with cloud-based archives that track updates to repair procedures.
Michael Quinn, executive vice president of Assured Performance, highlighted the app's benefits:
"Experts all agree that effective quality assurance and OEM procedure compliance must be built into the repair process. Now, our certified shops have a cost-effective tool to manage that."
These systems can also reveal overlooked opportunities. For example, RepairLogic identifies an average of $151 in additional parts and operations per repair plan, including $31 in single-use parts that might otherwise be missed.
Repair shops should save relevant OEM position statements, noting their publication dates and revision numbers. Building a searchable database of past queries (e.g., "Honda Accord 2020 ADAS recalibration requirements") can help technicians quickly access information for future repairs.
Opting for an OEM-compliant repair shop means you’re choosing skilled craftsmanship, top-tier quality, and peace of mind for your vehicle.
The I-CAR Gold Class certification is the pinnacle of training in the collision repair industry. It ensures technicians stay up-to-date with the fast-changing world of vehicle technology, covering everything from advanced materials like aluminum and high-strength steel to intricate safety systems requiring precise calibration. Interestingly, only about 15% of auto body shops in the U.S. hold this certification.
"Gold Class certification means better auto body repair. Our shop meets national training standards across all repair roles, resulting in safer, more accurate auto body repair work for every vehicle."
- Automan Collision & Repair LLC
Achieving Gold Class certification is a collective effort. Estimators, managers, and technicians continually refine their skills to align with the latest manufacturer guidelines. At Franklin Auto Body, this certification ensures the team meets the evolving requirements of OEMs for all vehicle makes and models. This ongoing education enables certified shops to handle everything from routine repairs to cutting-edge vehicle technologies.
This level of expertise directly translates into better integration of parts and higher repair quality.
OEM parts are designed to deliver the best fit, performance, and longevity. Since they’re engineered to meet exact manufacturer specifications, they ensure flawless compatibility with your vehicle’s systems. Beyond just functioning properly, these parts undergo rigorous testing to seamlessly integrate with critical systems - especially safety components like airbags and crumple zones.
"Using OEM parts helps maintain your vehicle's original performance and efficiency...Aftermarket parts may not integrate as seamlessly, potentially compromising performance."
OEM parts also come with robust warranty coverage, offering added protection for your investment. Plus, they help preserve your car’s resale value, making them a smart choice for long-term ownership.
Combining certified expertise and high-quality parts with local service adds an extra layer of convenience. Franklin Auto Body is committed to OEM standards not just in technical precision but also in delivering accessible, comprehensive repair services right in the Boise community.
From collision repair and auto body painting to glass replacement and towing, Franklin Auto Body ensures all services meet OEM standards. Their Gold Class certified team offers direct communication, transparency, and quick resolution of concerns, all while adhering to manufacturer-specific repair procedures for any make or model.
Franklin Auto Body goes beyond repairs by assisting with insurance claims, arranging rental vehicles, and providing detailed repair documentation. Their dedication to customer satisfaction is evident in every step, ensuring a seamless experience that meets both technical and personal needs.
Understanding the importance of OEM (Original Equipment Manufacturer) repair procedures is key to preserving your vehicle's safety, performance, and long-term value. By adhering to these guidelines, you ensure your car retains its original integrity after repairs.
The repair shop you choose plays a crucial role in maintaining your vehicle's safety and performance. Facilities that follow OEM repair procedures stick to manufacturer specifications, ensuring your car is restored to its original state.
A good starting point is to look for repair shops with I-CAR Gold Class certification. These technicians are trained to handle the complexities of modern vehicles, from advanced materials like high-strength steel to the precise calibration of intricate safety systems.
For example, replacing a side mirror on today's vehicles isn’t as simple as it used to be. Modern mirrors often house sensors and cameras that require proper recalibration after installation. Technicians who lack the right training may inadvertently compromise these safety features, putting you at risk. By opting for a certified shop, you not only ensure your vehicle’s safety but also protect its long-term value.
Adhering to OEM repair procedures does more than just safeguard your safety - it also protects your financial investment. Vehicles repaired with OEM parts consistently perform better in crash tests, retaining their original safety ratings. Data also shows that these vehicles require fewer follow-up repairs and hold a higher resale value.
Here’s how OEM parts compare to aftermarket alternatives:
Another key advantage of OEM repairs is warranty protection. When repairs are done according to manufacturer specifications, your vehicle’s warranty remains intact. This not only preserves the car’s value but also reassures potential buyers. In fact, many used car buyers specifically look for vehicles with a history of OEM-certified repairs.
While non-OEM repairs might seem like a cheaper option upfront, they often lead to subpar fixes that fall short of manufacturer standards. This can result in unsafe driving conditions, recurring issues, and more costly repairs down the line. OEM procedures, on the other hand, are rigorously tested by manufacturers and based on the vehicle’s design and data. They provide the most reliable path to restoring your car to its original condition.
If a repair shop skips following OEM (Original Equipment Manufacturer) repair procedures, it can spell trouble for both the vehicle owner and the shop itself. Skipping these steps can compromise your car's safety and performance, leading to potential mechanical failures or reduced crash protection. For instance, incorrect repairs might weaken the car’s frame or interfere with key safety features like airbags.
On top of that, many manufacturers insist that repairs align with OEM guidelines to keep your vehicle’s warranty intact. Ignoring these guidelines could void your warranty, leaving you to foot the bill for future repairs that might have been covered otherwise. Sticking to OEM standards isn’t just about following rules - it’s about ensuring your safety, preserving your peace of mind, and saving money in the long run.
At Franklin Auto Body in Boise, Idaho, our I-CAR GOLD CLASS certified team strictly adheres to OEM repair procedures for all makes and models. Your safety is our priority, and we’re committed to delivering repairs you can rely on.
To make sure a repair shop is sticking to OEM repair procedures, start by asking if they’re certified to handle repairs that meet the manufacturer’s standards. Certification usually means their technicians have been trained to use the right tools and techniques.
Also, find out if the shop uses OEM parts and follows the specific instructions provided by your car’s manufacturer. This is crucial for keeping your car safe, performing well, and retaining its value.
For extra peace of mind, check out reviews or testimonials from other customers to see if the shop has a solid reputation for adhering to OEM standards. A trusted option, like Franklin Auto Body - an I-CAR GOLD CLASS certified facility - can give you confidence that your car will be repaired with top-notch quality and safety in mind.
Choosing an I-CAR Gold Class certified repair shop ensures your vehicle is repaired to meet top-tier standards. This certification indicates that the technicians are trained in up-to-date repair methods and strictly follow OEM (Original Equipment Manufacturer) guidelines. These practices are crucial for restoring your car’s safety, performance, and structural integrity after an accident.
Gold Class shops often use genuine parts and stick to manufacturer specifications, which can help protect your car’s warranty and preserve its resale value. With today’s vehicles packed with advanced safety features and technology, trusting certified professionals means these systems will be repaired and calibrated correctly - offering you confidence and security every time you hit the road.
